If the camera is offline, we recommend rebooting (turning it off and on) the router wifi and checking if the wifi can be used normally. We recommend unplugging the camera for 5 minutes and restarting it. Try using it again. If it is still offline, we recommend observing the following:
1. When unplugging the camera and restarting it, notice if the camera rotates or moves.
- If it rotates or moves, try opening the app after rebooting the camera. Is the camera online? If it is online after rebooting, it means that everything is working normally.
***But if you are not online yet, we recommend that you go into the app and delete the camera from the app first, then add the camera to the app again.
-If the camera does not rotate or move after rebooting, we recommend checking the adapter, camera cable, and power plug. If everything is normal and the camera has not moved at all, there may be a problem with the camera itself. We recommend that customers take the camera to a True Shop near their home for inspection.
2. If the camera goes offline after rebooting for a while or for a period of time.
- It is recommended to check the adapter, camera power cord, power plug, and the distance between the camera installation point and the router. If the camera is too far away, it may be offline after rebooting the camera for a while or for a period of time.
You may have to try changing the installation point again. Maybe there is interference from other houses, causing the quality of the wifi in the original location to decrease. Or is there something blocking the wifi signal?