1. Customers must install the camera into the TrueX App completely.
2. After installing the camera into the TrueX App, it is recommended not to unplug the camera or turn off the Wi-Fi router.
3. Keep the camera in the online status at all times so that the system can check the online status into the cloud system.
4. Within 24 hours, the cloud system will automatically activate the cloud after the system has checked the online status of the camera.
*** The duration of the automatic cloud activation depends on the queue that the system will detect the online status of the camera.
5. If the cloud system has activated the cloud, customers can view it from the TrueX App page by selecting the camera that we have installed. Go to the live view page from the camera. Under the screen that shows the image from the camera, on the lower right-hand side, there will be a cloud icon and a green check mark.
App Version 3.X.X
App Version 4.X.X